DISCLAIMER:  The opinions and comments of individual franchisees expressed herein are solely the opinions of those individual franchisees and do not necessarily state or reflect the opinions of the Owners 8 Association or its attorneys.  The  information in this website is the sole property of the Owners 8 Association and any duplication or reprint cannot be made without the consent of  Owners 8 Association. 



   An independent association of  North American Wyndham Hotel Group franchisees
representing over 1,500 WHG locations in North America*
                

O8A has helped bring about the following positive changes for the membership:

1.  Best Rate Guarantee (BRG):  As of April 1, 2009, WHG has changed the BRG from giving guests a free room to discounting the room rate by an additional 10%.  Many franchisees were loosing extensive amounts due to the BRG.

2.  Wyndham Rewards (WR) Enrollment:  Mr. Danziger (WHG President)  announced that WHG will no longer make guests opt out of the WR registration but rather make them decide to opt into signing up for WR.  Saving Franchisees 16 Million Dollars.

3.  Communication:  WHG has announced improvements to their customer service with the franchisees.  They have reduced the number of contacts in an effort to get answers to us quickly. 

4.  QA:  WHG has improved the consistency of the inspectors in the brands.  They also announced that they have created a QA self inspection video to help franchisees prepare for the inspections.  More importantly, they have focused on making the inspection process more consultative in nature.

5.  Customer Service:  One of the improvements that O8A had requested involved allowing the franchisees to open a file and create a response in advance of a guest calling in or emailing an issue to Customer Service.  WHG will now let the franchisees access MyPortal and create a file with the guests names and issues with a response thus giving the guest an immediate answer rather than having to following the standard procedures which may take days. 

6.  QA inspections:  have begun to be announced allowing the property to be better prepared.  We still would hope all properties are guest ready 100 percent of the time. 

7.  QA doubling:  of points has been brought to an end.  It is our understanding that the QA inspectors will no longer double points on follow up issues however, will only remove the deductions after they are completed.  This had been a major issue of the franchisees as in many cases the follow up points and the doubling of these points had resulted in QA failures that were unnecessary.

8. Vendor Fees:  We continued to work to bring vendor pricing down for franchisees and WHG has stopped charging initial fees to vendors that were typically passed on to franchisees in the form of higher costs for supplies.  They continue to charge a "royalty or kickback" on supplies and hope that this will be brought to an end also.  This initial change has saved Franchisees 14 Million Dollars.

O8A's TOP 4 CURRENT ISSUES -  HERE

CURRENT OWNERS 8 ASSOCIATION NEWS

November 28, 2010 -  Survey Results

November 21, 2010 - Enhanced Alt Sell - A DESTRUCTION OF BRAND LOYALTY

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