DISCLAIMER: The opinions and comments of individual franchisees expressed herein are solely the opinions of those individual franchisees and do not necessarily state or reflect the opinions of the Owners 8 Association or its attorneys. The information in this website is the sole property of the Owners 8 Association and any duplication or reprint cannot be made without the express written consent of Owners 8 Association.
There are several key issues that have been effecting the owners of
Super 8 / Wyndham properties:
1. TripRewards - The current structure of the program and its effectivesness
(see TripRewards Issues Link)
2. QA Issues - The QA department has many issues
(see QA Issues Link)
3. Customer Service Issues - The fees associated with the program and the
current processes are somewhat flawed and need repair
(see Customer Service Issues Link)
4. SoftHotel / Directway Issues - Technology Issues regarding
PMS systems and Reservation Delivers
(see SoftHotel/Directway Issues Link)
5. Accounting Issues - Wyndham's Accounting Dept. has many issues
(see Accounting Issues Link)
6. Amenity Creep - The process of oversupplying amenties which creates
excessive cost burdens on the owners
(see Amenity Creep Link)
7. Franchise Agreements - The franchise agreements are one sided and allow the
franchisor extensive control
(see Franchise Agreement Issues Link)
8. GDS Issues - The program costs owners considerably
(see GDS Issues Link)
